Refund policy
Return & Refund Policy
Serasilver
Thank you for shopping with Serasilver. We want you to have a happy shopping experience. If you are not satisfied with your purchase, we are here to help.
1. 7-Day Return Policy
We offer a 7-day return policy from the date you receive your product.
To be eligible for a return, the product must meet the following conditions:
- The return request must be made within 7 days of receiving the product.
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, and accessories, if applicable.
- Customers must have an unboxing video of the product to be eligible for a return.
2. Unboxing Video Requirement
Customers are required to record a clear video while unboxing their order.
The unboxing video should show:
- The sealed package before opening.
- The complete opening of the package.
- The product received and its condition.
The unboxing video is required to verify any damage, color fading, or other product-related issues.
Without an unboxing video, we may not be able to approve a return request for damaged or defective products.
3. Return Eligibility
Returns are accepted in the following cases:
Damaged Product
If you receive a damaged product, you can request a return within 7 days of delivery.
Please provide:
- Your order number.
- Clear photos of the damaged product.
- The unboxing video.
Color Fading
If the product has color fading or a color-related issue, you can request a return within 7 days of delivery.
Please share clear photos or videos showing the issue along with your unboxing video.
Our team will review the request and confirm the return eligibility.
4. Return Shipping Charges
Serasilver will pay the return delivery charges for eligible returns.
If your return is approved, we will arrange or reimburse the return shipping cost, as applicable.
Customers should contact us before sending the product back. Please do not ship the product without receiving return instructions from our team.
5. How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
Send us the following details:
1. Order number.
2. Reason for return.
3. Unboxing video.
4. Photos or videos of the product issue.
5. Contact details.
Our team will review your request and guide you through the return process.
6. Refund Policy
Once we receive the returned product, our team will inspect it.
If the return is approved, the refund will be processed according to the original payment method or another mutually agreed method.
Refund processing time may vary depending on your payment provider or bank.
If the returned product does not meet our return conditions, we will contact you regarding the next steps.
7. Non-Returnable Conditions
Returns may not be accepted if:
- The return request is made after 7 days of delivery.
- The product has been used, damaged by the customer, or altered.
- The original packaging or accessories are missing, where applicable.
- The customer does not provide the required unboxing video.
- The product is returned without prior approval from our team.
8. Contact Us
For return, refund, or product-related queries, please contact us:
Business Name: Serasilver
Phone: 9048059747
Email: serasilvermm1988@gmail.com
Our customer support team will be happy to assist you with your return or refund request.
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Thank you for choosing Serasilver!
We appreciate your trust and support.